Legal and compliance
Portal Financial Services LLP is authorised and regulated by the Financial Conduct Authority, company number 501272.
Portal Financial Services LLP is a limited liability partnership, registered in England and Wales. Number OC344297
Registered offices: Portal Financial Services LLP, Kemp House, 152-160 City Road, London EC1V 2NX.
The Financial Conduct Authority is the principle regulatory body for the financial services industry in the UK. They can be contacted at:
The Financial Conduct Authority
25 The North Colonnade
Telephone: 0207 066 1000
Legal and complaints
We really hope that you are happy with our service, and we will try at all times to do the best we can for you. Sometimes things can go wrong despite everyone’s best efforts, though, and it is important for you to know that you still have a voice should this happen.
If you are unhappy about any aspect of our service then the first thing to do is call us and let us know. We will take you seriously and if we cannot resolve the issue over the phone there and then we will dedicate a member of the team to stay in contact with you while we try and sort it out.
If for some reason we cannot come to a resolution that you are happy with then you also have separate recourse to the Financial Ombudsman Service, who can independently look at the issue for you: https://www.financial-ombudsman.org.uk/